TERMS AND CONDITIONS ON USAGE OF JOIN UP BALTIC ISSUED BONUS CARD
Bonus Card – a personalized, non-renewable, special form, card, or another information carrier with a unique identification number, which can be used as a non-cash payment instrument and which entitles the Bonus Card User to pay for SIA Join Up Baltic, unified registration number 50203351701 (hereinafter – Join Up Baltic), a travel service.
Validity period – the period during which it is possible to pay for travel services organized by Join Up Baltic with the Bonus Card. The Bonus Card is valid for 12 (twelve) months from the date of issue. The expiration date is indicated on the Bonus Card.
User – The User of the personalized Bonus Card can only be a natural person whose name and surname are indicated on the Bonus Card.
Nominal value – value in euro indicated on the Bonus Card.
Terms and Conditions – these Terms and Conditions of Usage of the Bonus Card, are binding to all Users of the Bonus Card.
2. GENERAL PROVISIONS
2.1. The Terms and Conditions determine the procedure of usage of the Bonus Card issued by Join Up Baltic. The Terms and Conditions are binding to all Bonus Card Users.
2.2. By receiving a Bonus Card, the User agrees to the Terms and Conditions. Receipt of the Bonus Card confirms that the User has read the Terms and Conditions, fully agrees with them, and undertakes to comply with them.
2.3. The following information must be indicated on the Bonus Card: name and surname of the Bonus Card’s User, Bonus Card identification number (displayed with numbers, letters, and/or graphic codes), Bonus Card Nominal Value, Validity period, other information necessary to inform the User properly and to perform the Bonus Card functions.
2.4. Bonus Card is valid and usable from the moment it is issued to the User.
2.5. By acquiring a Bonus Card, the User confirms that the User has read the laws of the Republic of Latvia on money laundering prevention and understands that Join Up Baltic has the right to report to the competent public authorities and has the right to request the identification of the User in case there is a reason for Join Up Baltic to believe that the User intends to perform or has performed a suspicious financial transaction. Join Up Baltic also has the right to request User identification to identify the User of a personalized Bonus Card before paying for the Join Up Baltic travel service with such a Bonus Card.
2.6. Considering the Bonus Card User's privacy, information about the User is not collected, except to identify the User of the personalized Bonus Card before paying for the service, however, such information may be requested if it is required by regulatory enactments, and the User is obliged to provide such.
3. RIGHTS AND OBLIGATIONS OF THE USER
3.1. The User is not entitled to transfer the personalized Bonus Card to a third party.
3.2. The User of the Personalized Bonus Card can only be the natural person whose name and surname are indicated on the Bonus Card. The User acquires all the rights and obligations of the Bonus Card User upon its receipt.
3.3. The User has the right to pay with the Bonus Card for Join Up Baltic travel services during its Validity Period, as long as the purchase amount does not exceed the Nominal Value of the Bonus Card.
3.4. From the moment of issuance of the Bonus Card, the User is personally responsible for the security of the Bonus Card. The User assumes responsibility for the loss or possible destruction of the Bonus Card from the moment it is issued to the User by the Terms and Conditions.
3.5. The User must check the information indicated on the Bonus Card immediately after receiving it, incl. Nominal Value. If the User finds discrepancies, the User is obliged to immediately notify the Join Up Baltic representative. In the event of a dispute regarding the Nominal Value of the respective Bonus Card, the Nominal Value indicated in the Bonus Card confirmation e-mail shall prevail.
4. PAYMENTS WITH A BONUS CARD FOR THE PURCHASE OF JOIN UP BALTIC TRAVEL SERVICES
4.1. The Bonus Card can be used for payments only for the services provided by Join Up Baltic, immediately after receiving the Bonus Card, if the initial travel service was purchased through a travel agency only by contacting this travel agency in advance, or representative of Join Up Baltic in advance by e-mail: [email protected] or phone. +371 6 7470000.
4.2. Payment for the purchase using the Bonus Card is made only by contacting the travel agency, if the travel service was purchased through a travel agency, or Join Up Baltic representative in advance by phone: +371 6 7470000 or e-mail: [email protected]
4.3. The Bonus Card can be used only once. The Bonus Card is not exchangeable for money.
4.4. Join Up Baltic may not accept the Bonus Card for payment for the travel services if it has expired, it is damaged – it is not possible to read/see the Bonus Card identification number, the User’s name/surname, personalized Bonus Card wants to use a person whose name is not indicated on the Bonus Card or if there is a reasonable reason to suspect that the Bonus Card is counterfeit – such Bonus Cards are annulled and cannot be replaced with valid Bonus Cards.
4.5. If the price of the purchased Join Up Baltic travel service is higher than the Nominal Value of the Bonus Card, then the missing amount of money shall be paid by the Bonus Card User.
4.6. If the price of the purchased Join Up Baltic travel service is less than the Nominal Value of the Bonus Card, the difference will not be refunded to the Bonus Card User.
4.7. When using a Bonus Card, it is non-revocable. The nominal Value of the Bonus Card is non-refundable.
4.8. Upon expiration of the Bonus Card Validity term, the Bonus Card is automatically annulled, and the unused amount of Nominal Value is non-refundable.
4.9. If the Bonus Card is lost, it is non-renewable, and its Nominal Value will not be refunded.
4.10. The Bonus Card is not changeable.
4.11. If the Bonus Card User has violated these Terms and Conditions and/or performed actions that may be considered as intentional damage to Join Up Baltic, the Bonus Card will be annulled, and its Nominal Value will not be refunded. Join Up Baltic reserves the right to report such activities to law enforcement authorities.
5. FINAL TERMS
5.1. Any claims regarding the usage of a Bonus Card and settlements with the Bonus Cards must be submitted in writing by the User to Join Up Baltic, indicating the name, surname, and contact information of the claimant, Bonus Card identification number, travel service purchase transaction data or data disputed by the claimant, facts and circumstances in support of the claim and the claim of the claimant.
5.2. Claims must be submitted no later than within 30 (thirty) days after the purchase/issuance of the Bonus Card or the moment the disputed situation arises.
5.3. Claims for transactions or purchase of a Bonus Card shall be submitted in writing to [email protected] or the legal address of Join Up Baltic Vienibas gatve 109, Riga, Latvia, LV-1058. Claims are reviewed and a reasoned response is provided within 15 (fifteen) business days of receipt.
5.4. Any disputes, disagreements, or claims arising out of or in connection with the Bonus Cards or these Terms and Conditions shall be settled by mutual negotiations, but if the desired result is not achieved within 60 (sixty) days, then the dispute shall be resolved in the court of the Republic of Latvia, by the laws and regulations of the Republic of Latvia.
5.5. These Terms and Conditions are subject to change without prior notice.
5.6. Information about the Bonus Card is available on Join Up Baltic webpages joinup.lv, by calling the office of Join Up Baltic by phone at +371 6 7470000 and by e-mail mail: [email protected]