F.A.Q
Get all the information you need for a smooth and unforgettable travel experience.
What destinations do you offer?
Our destination selection is diverse and regularly updated to match the season and travelers’ preferences. We offer both popular European resorts and more exotic destinations in faraway corners of the world. You can easily check the current destinations and their availability on our website or by contacting our travel consultants.
What’s included in the tour package?
A package tour includes everything you need to fully enjoy your vacation without worries:
- Flight tickets to your chosen destination.
- Airport meet & greet and transfers to/from your hotel.
- Hotel accommodation with your selected meal plan.
- Services of a local guide – recommendations for activities, current excursions, and key information for your return trip.
- Our exclusive service "Pocket Guide," providing instant answers to all your questions during the trip.
Your only task is to enjoy the trip – we'll take care of everything else!
Do you have last-minute deals or discounts?
Yes! We regularly run special promotions for travel. Follow the latest offers on our website and social media, or – even better – sign up for our newsletter to be the first to know about the best travel deals!
Can I book extra excursions or activities?
Yes, of course! We offer exciting excursion programs in all our destinations, and in some locations even exclusive routes that allow even experienced travelers to discover the country in a new way. To learn about the current offers and booking options, be sure to contact the local guide and don’t miss the welcome meeting at the destination.
Do you offer child-friendly or family packages?
Yes, definitely! Every destination we offer includes family-friendly hotels with a wide range of entertainment and leisure options for both children and adults. Our customer service specialists will gladly help you find the trip that best suits your family’s needs.
Do I need a visa for this destination?
That depends on your nationality and the selected destination. In some countries, a passport or ID card is sufficient, while others require a visa – especially for Latvian non-citizens.
📌 For general visa information, please check the Ministry of Foreign Affairs website or consult our travel consultant, who will be happy to assist you!
Do you offer travel insurance?
Yes, we offer travel insurance from our partners – BTA Travel Insurance. This is a reliable choice with affordable and specially tailored insurance plans, ensuring a safe and worry-free trip. Each traveler can choose the most suitable insurance coverage for themselves according to the purpose and duration of the trip. To arrange insurance, please contact puhkus@joinup.ee
What travel documents are required?
When traveling to EU/Schengen countries, you need a passport or ID card that is valid at least for the duration of your trip. To avoid unpleasant surprises, we recommend that your document be valid for at least 3 months after your return, although this is not a strict requirement. When traveling outside the EU/Schengen area, you need a passport valid for at least 6 months after your return date. In some destinations, a visa is also required – especially for non-citizens and when traveling to exotic locations. Children need a passport or ID card. When traveling outside the EU/Schengen area, the parent must have a document proving parenthood (such as a birth certificate).
📌 Always check the destination’s requirements before traveling or consult our travel specialist.
What happens if my flight is delayed or canceled?
Unexpected situations can occur in aviation, but we always aim to inform and take care of our travelers promptly. If the flight is delayed, we provide meals and, if necessary, accommodation. If the flight is canceled, we offer the next available alternative to allow you to continue your journey as conveniently as possible. If the changes happen at the last minute, travelers will receive the information via SMS. If the changes are known in advance, the information will be sent by email.
What payment methods do you accept?
We offer convenient and flexible payment options to make booking your trip easy. You can pay for your trip by bank transfer on our website. You can also book your trip through our consultants by phone +372 633 3343 and online at puhkus@joinup.ee. We also offer an installment option - paying a 15% deposit first and the remaining amount 21 or 45 days before departure (available upon selected option). You can pay by bank transfer.
Can I pay in installments?
Yes, this option is available but the terms differ for every destination. For more details you can contact our travel consultants by phone +372 633 3343 and online at puhkus@joinup.ee.
How do I get my travel documents (tickets, vouchers, etc.)?
It's very easy! All necessary travel documents will be sent to your email address 5 days before departure
Can I cancel my booking? What are the cancellation terms?
Yes, cancellation is possible. You’ll need to contact your manager to proceed.
Cancellation conditions are outlined in the agreement you receive when making the booking.
We recommend reviewing them carefully before confirming your order.
Where should I turn if I have questions about my trip?
We aim to make your travel experience as smooth and stress-free as possible, which is why we’ve ensured you always have a reliable travel assistant by your side.
Join UP! Pocket Guide™ is your personal guide in Telegram, Viber, Whatsapp, Instagram and Messenger, ready to provide quick professional support in English for any request — from emergency assistance to excursion recommendations.
Look for the Join UP! Pocket Guide™ QR code on your voucher or follow the provided link.
In addition, if you booked your tour through our website, check your email inbox for a message containing all the details and important contact information.
If you booked through an agency, this information will be provided by your assigned manager.
What should I do in case of an emergency during my trip?
In the event of any unexpected situation while traveling, use the contact details provided in the “Contacts” section of your Join UP! Pocket Guide™, or reach out via one of the following channels:
📧 Email: travel@joinup.ua
📞 Hotline (within Ukraine): 0 800 30 97 97 (toll-free)
📞 Calls from abroad: +38 (044) 303 9 303